The following terms and conditions apply to all orders via our online shop by consumers and entrepreneurs.
A consumer is any natural person who concludes a legal transaction for purposes that can largely not be attributed to their commercial or independent professional activity. Entrepreneur is a natural or legal person or a legal partnership that acts in the course of a legal transaction in the exercise of its commercial or independent professional activity.
These general terms and conditions also apply to future entrepreneurs
Business relationships without having to point them out again
If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they only become part of the contract if we have expressly agreed to this. The languages available for the conclusion of the contract are German and English.
§2. Contractual partner, conclusion of contract
The purchase contract is concluded with Benjamin Sahin, eXclusive-ID.
2.1 The presentation of goods in the online shop does not constitute a binding application to conclude a purchase contract. Rather, it is a non-binding invitation to order goods in the online shop.
2.2 By clicking the button "Order now with payment" you submit a binding purchase offer (§ 145 BGB).
2.3 After receipt of the purchase offer you will receive an automatically generated email with which we confirm that we have received your order
(Confirmation of receipt). This confirmation of receipt does not yet constitute acceptance of your purchase offer. A contract does not yet come about through the confirmation of receipt.
2.4 A purchase contract for the goods only comes into existence if we expressly declare acceptance of the purchase offer or if we send the goods to you without a prior express declaration of acceptance.
§3 delivery / retention of title
3.1 Unless otherwise agreed, the goods are delivered from our warehouse to the address you specified.
3.2 The goods remain our property until the purchase price has been paid in full.
§4 delivery terms
In addition to the specified product prices, shipping costs are added. You can find out more about the shipping costs from the offers. Depending on the destination of the delivery, additional costs such as customs fees or taxes may apply.
We only deliver by shipping. Unfortunately, a self collection of the product is not possible.
We do not deliver to packing stations.
The following payment methods are available in our shop:
You pay the invoice amount via the online provider PayPal. As a matter of principle, you must be registered there or register first, legitimize with your access data and confirm the payment order to us.
You'll get more information during the ordering process.
5.2 Instant bank transfer
We also offer SOFORT transfer. We get the
Transfer credit immediately. This accelerates the entire order process. All you need is the account number, bank code, PIN and TAN. Via the secure payment form of SOFORT GmbH, which is not accessible to traders, SOFORT Überweisung automatically and in real time places a transfer in your online bank account. The purchase amount is transferred immediately and directly to the retailer's bank account. When choosing the
Payment method SOFORT Überweisung opens a pre-filled form at the end of the order process. This already contains our bank account. In addition, the transfer amount and the intended purpose are already displayed in the form. You now have to select the country in which you have your online banking account and enter the sort code. Then enter the same data as when registering for online banking (account number and PIN). Confirm your order by entering the TAN. Right after you receive confirmation of receipt. In principle, every Internet user can use the SOFORT transfer as a payment method if he has an activated online banking account with PIN / TAN procedure. Please note that SOFORT transfer is not yet available at a few banks. More information on whether your bank You can get this service supported here: https://www.sofort.com/ger-DE/ general/fuer-kaeufer/fragen-und-antworten/
You pay the invoice amount automatically by bank transfer from your bank account.
Right of withdrawal
§6 Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason, unless it is a personalized item. Personalized items are excluded from the revocation.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must contact us (Benjamin Sahin / Exclusive-ID, Bundesallee 26, 10717 Berlin, firstname.lastname@example.org, Germany, by means of a clear declaration (e.g. a letter sent by post, fax or email) about your decision to cancel this contract. You can use the attached model withdrawal form, but this is not prewritten.
To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.
Consequences of cancellation
If you cancel this contract, we have made all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and at the latest within fourteen days from the day on which we have received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
In the case of greatly reduced goods, we reserve the right to pay out the total of the purchase value as a voucher.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired. We bear the cost of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, properties and functionality of the goods.
- The right of cancellation does not exist for the following contracts:
- Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer.
Model withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
– To Benjamin Sahin / Exclusive-ID, Bundesallee 26 , 10717 Berlin, email@example.com, Germany
– I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
– Ordered on (*) / received on (*)
– Name of the consumer (s)
– Address of the consumer (s)
– Signature of the consumer (s) (only for notification on paper)
(*) Delete where inapplicable.
§7 Warranties and guarantees
7.1 Unless otherwise expressly agreed below, the statutory liability for defects applies.
7.2 For consumers, the limitation period for claims for defects in used items is one year from delivery of the goods.
7.3 For entrepreneurs, the limitation period for claims for defects is one year
from the transfer of risk; The statutory limitation periods for the right of recourse according to § 478 BGB remain unaffected.
Towards entrepreneurs, an agreement on the nature of the
Goods only our own information and the manufacturer's product descriptions, which were included in the contract; We accept no liability for public statements by the manufacturer or other advertising statements. If the delivered item is defective, we initially provide the entrepreneur with a choice of remedying the defect (rectification) or delivering a defect-free item (replacement delivery).
You are obliged to open the goods immediately and with due care
Examine quality and quantity deviations and notify us of obvious defects within 7 days of receipt of the goods. Timely dispatch is sufficient to meet the deadline. This also applies to hidden defects ascertained later on from discovery. In the event of a violation of the obligation to inspect and notify, the assertion of warranty claims is excluded.
7.4 The above restrictions and shortened deadlines do not apply to claims due to damage caused by us, our legal representatives or vicarious agents
- in the event of injury to life, limb or health
- in the event of willful or grossly negligent breach of duty and malice
- in the event of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on the observance of which the contractual partner can regularly rely (cardinal obligations)
- ias part of a guarantee promise, if agreed
- as far as the scope of the product liability law is opened. Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the shop.
Customer service: You can reach our customer service for questions, complaints and complaints on weekdays from 10:00 a.m. to 6:00 p.m. by email at: firstname.lastname@example.org.
8.1 We are always liable without limitation for claims due to damage caused by us, our legal representatives or vicarious agents
- in the event of injury to life, limb or health
- in the event of willful or grossly negligent breach of duty
- in the case of a guarantee promise, if agreed
- as far as the scope of the product liability law is opened. (2) In the event of a breach of essential contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on the observance of which the contractual partner can regularly rely
(Cardinal obligations) due to slight negligence on our part, our legal
Liability for representatives or vicarious agents is limited to the amount of damage that was foreseeable at the time the contract was concluded, the occurrence of which must typically be expected.
In addition, claims for damages are excluded.
§9 Content of image files, technical requirements of the data, impairment of third party rights when using the configurator
9.1 Solely the customer is fully responsible for the content used to create a personalized product. This applies particularly to graphics, texts, images or other materials.
9.2 Exclusive-ID does not check the image sharpness, spelling, image quality and the quality of the images, texts and graphics used to manufacture the product.
9.3 For all manufacturing orders arranged on Exclusive-ID, the necessary brand, copyright or other rights of the customer are required. We would like to point out that third parties can make enormous claims for damages against customers in the event of content infringing copyright. The customer is liable for all consequences resulting from a violation of the above rights and releases Exclusive-ID from any liability in the event of a claim by a third party.
9.4 By arranging the order, the customer guarantees that the content of the transmitted image files does not violate criminal law. If known, Exclusive-ID reserves the right to reject these orders.
§10 Offsetting / right of retention
10.1 You only have the right to offset if your counterclaim has been legally established or is not disputed by us.
10.2 You can only exercise a right of retention if your counterclaim is based on the same contractual relationship.
§11 Final provisions
11.1 Should one or more provisions of these general terms and conditions be or become ineffective, the effectiveness of the other provisions will not be affected.
11.2 If you are an entrepreneur, then German law applies to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods.
11.3 If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.